TERMS OF
SERVICE.

"AXIA" refers to AXIA Solutions, its administrators, developers and collaborators.

"Customer" refers to any natural or legal person who hires, uses or accesses the services offered by AXIA.

"Services" include, but are not limited to: development of bots for Discord, creation of landing pages, websites, dashboards, automation systems and digital consultancy.

The contracted services will be delivered according to the scope defined at the time of contracting. Any change in scope may result in adjustment of deadline and value.

AXIA reserves the right to refuse projects that violate applicable laws, third party terms of service (including Discord, Inc.) or that present illegal, offensive or discriminatory content.

If the customer requests or uses AXIA services for purposes that violate third-party terms, and this results in bans, suspensions, account removal, server crashes or any other penalty applied by external platforms, AXIA will have no responsibility for the consequences, and the customer will automatically lose the right to a refund.

The estimated delivery time will be informed at the beginning of the project. Delays caused by lack of customer information will not be the responsibility of AXIA.

Payment must be made according to the conditions agreed before the start of the project. We accept the payment methods available on the platform.

Bots with monthly plan: recurring payment must be made by the due date. Failure to pay may result in suspension of service.

Carteira e saques: para solicitar um saque pelo painel da carteira, é necessário ter uma assinatura ativa. Se o plano vencer antes da solicitação, será necessário renová-lo para voltar a usar esse recurso. O saldo já registrado não desaparece com o vencimento, mas continua sujeito às verificações, aos limites, às taxas e às eventuais retenções por contestação informados na plataforma. Pedidos de saque devem ser feitos pela carteira; não aceitamos solicitações por DM, ticket ou outros canais externos. As regras de saque respeitam os direitos garantidos pela legislação aplicável.

Refunds: refund requests must be made within 7 days after contracting, as long as the service has not been delivered or used. Custom services already started are non-refundable.

No right to refund: the customer will not be entitled to a refund in the following cases:

• Service has been suspended, banned, or removed for violating terms of third-party platforms (Discord, hosting providers, etc.).

• The customer used the product for illegal, abusive or third-party ToS purposes.

• External consequences (bans, drops, removals) resulting from the customer's use of the product, over which AXIA has no control.

• The client did not inform the real purpose of the project at the time of contracting.

In the event of a technical failure exclusively caused by AXIA, the customer will be entitled to free correction or a proportional refund.

All source code, design, assets and materials produced by AXIA remain the property of AXIA until full payment is made.

After complete payment, the customer receives use license of the delivered product. Source code will only be provided if explicitly agreed upon upon contracting.

Customer may not resell, redistribute or sublicense AXIA products without prior written authorization.

AXIA offers hosting for bots and systems according to the contracted plan. Service availability depends on third-party providers (Discloud, etc.) and we do not guarantee 100% uptime.

Corrective maintenance (bugs) is covered free of charge by 30 days after delivery. After this period, corrections and updates will be charged separately.

Dependency updates and adaptations to changes in the Discord API are not included in the original price, unless previously agreed.

By accessing the AXIA website and dashboard, the customer undertakes to:

• Do not attempt unauthorized access to accounts, data or systems.

• Do not use automated scripts, bots or scraping tools on the platform.

• Do not share access credentials with third parties.

Violations may result in permanent account suspension without refund.

AXIA collects minimum data necessary to provide services: Discord username, email and avatar (via OAuth2).

We do not sell, share or disclose customer personal data to third parties except when required by law.

Payment data is processed by secure providers (Mercado Pago, etc.) and is not stored on our servers.

The customer can request the deletion of their data at any time by contacting us via email axiasolutionsdc@gmail.com.

AXIA is not responsible for:

• Financial losses resulting from misuse of services by the customer.

• Outages caused by third-party platforms (Discord, hosting providers, payment gateways).

• Damage caused by improper use of delivered bots or systems.

• Bans, suspensions or removals of accounts/servers applied by Discord or any other platform as a result of the customer's use of the products.

• Drops, unavailability or blocking of services caused by actions of third parties or by use that violates terms of external platforms.

AXIA has no control over decisions made by third-party platforms. If Discord, a hosting provider or any other external service takes action against the customer or its projects, AXIA will not be able to reverse, contest or compensate those consequences.

AXIA's total liability in any case will be limited to the amount paid for the contracted service.

By customer: Cancellation of monthly plans can be done at any time. The service will remain active until the end of the paid period.

By AXIA: we reserve the right to cancel or suspend services in the event of violation of these terms, abuse or non-payment.

In both cases, data associated with the canceled service may be removed after 30 days of the cancellation date.

AXIA may update these terms at any time. Changes are effective immediately upon publication on this page.

We recommend that the customer periodically review this page. Continued use of the services after changes constitutes acceptance of the new terms.

For questions, requests or complaints related to these terms:

Email: axiasolutionsdc@gmail.com

Discord: discord.gg/PyW6NHB3GC